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A common issue is that your Pterodactyl panel is running a different version to your local PC. Use this guide to resolve: https://cybrancee.com/learn/knowledge-base/how-to-change-pterodactyl-egg-version/

If the startup file is not what Pterodactyl expects, your bot won't start. Use this guide for assistance: https://cybrancee.com/learn/knowledge-base/changing-discord-bot-start-up-file/

The Git integration requires a few steps to be completed before it will work. Please use this guide for advice: https://cybrancee.com/learn/knowledge-base/how-to-use-git-in-pterodactyl/

Before raising a ticket, you might be able to resolve the issue yourself using our new knowledgebase. Have you tried finding a solution there?

Our vibrant Discord community can also help you!

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