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Heads Up!

We are currently experiencing a significant volume of tickets being raised and therefore responses are not as fast as usual. Please only raise a ticket where you are unable to find a solution on our Knowledgebase or AI Support. We understand that it is sometimes easier to talk to a real person, however over 90% of tickets can be resolved by using either of our self service tools.

Our team are working day and night to get responses to all tickets being raised, please bear with us whilst we adapt our systems and team to manage the increased the workload. We really appreciate your patience.

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A common issue is that your Pterodactyl panel is running a different version to your local PC. Use this guide to resolve: https://cybrancee.com/learn/knowledge-base/how-to-change-pterodactyl-egg-version/

If the startup file is not what Pterodactyl expects, your bot won't start. Use this guide for assistance: https://cybrancee.com/learn/knowledge-base/changing-discord-bot-start-up-file/

The Git integration requires a few steps to be completed before it will work. Please use this guide for advice: https://cybrancee.com/learn/knowledge-base/how-to-use-git-in-pterodactyl/

Before raising a ticket, you might be able to resolve the issue yourself using our new knowledgebase. Have you tried finding a solution there?

Our vibrant Discord community can also help you!

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