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Heads Up! We’re currently experiencing a high volume of support tickets, which means response times are longer than usual. If you want the fastest possible solution, we strongly recommend using our Knowledgebase or AI Support. Most issues can be resolved in minutes using these tools - no waiting, no queues. See our live chat widget? Please try that first. Our live chat connects you with real people in real time and is often much quicker than raising a ticket. Over 90% of support requests could have been resolved using our self-service and live chat options, often significantly faster than ticket-based support. While speaking to a real person can feel easier, tickets may take longer during busy periods. Our team is working around the clock to respond to all open tickets as quickly as possible. Thank you for your patience while we scale our systems and team to handle the increased demand.
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Use this option if you are querying anything regarding your data. This is not limited to just GDPR.
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A common issue is that your Pterodactyl panel is running a different version to your local PC. Use this guide to resolve: https://cybrancee.com/learn/knowledge-base/how-to-change-pterodactyl-egg-version/
If the startup file is not what Pterodactyl expects, your bot won't start. Use this guide for assistance: https://cybrancee.com/learn/knowledge-base/changing-discord-bot-start-up-file/
The Git integration requires a few steps to be completed before it will work. Please use this guide for advice: https://cybrancee.com/learn/knowledge-base/how-to-use-git-in-pterodactyl/
Before raising a ticket, you might be able to resolve the issue yourself using our new knowledgebase. Have you tried finding a solution there?
Our vibrant Discord community can also help you!
