Troubleshooting

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How to Change Your Server Version

How to Improve Performance

How to Completely Reset Your Server

How to Connect a Domain

How to Upload Folders

How to Connect Using SFTP

How to Upload Your Own Minecraft World

How to Upgrade or Downgrade Your Minecraft Server

How to Automatically Take Backups of Your Minecraft Server

How to Cancel Your Cybrancee Service

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Can't Join My Server

How to Install Mods

How to Enable Crossplay

How to Change the Map

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How to Change the Max Players

How to Completely Reset Your Server

How to Set a Server Password

How to Set an Admin Password

How to Upload Folders

How to Connect Using SFTP

How to Set a Server Name

How to Upgrade or Downgrade Your Palworld Server

How to Automatically Take Backups of Your Palworld Server

How to Cancel Your Cybrancee Service

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RCON Not Coming up

How to Resolve Server Crashes

How to Completely Reset Your Server

How to Change the World Size

How to Change the World Seed

How to Change the Server Name

How to Upload Folders

How to Connect Using SFTP

How to Upgrade or Downgrade Your Rust Server

How to Automatically Take Backups of Your Rust Server

How to Cancel Your Cybrancee Service

I Still Need Help

AI Instant Support Knowledge Base Community Support

How to Upload Folders

How to Connect Using SFTP

How to Completely Reset Your Server

How to Set a Server Name

How to Upgrade or Downgrade Your Server

How to Automatically Take Backups of Your Server

How to Cancel Your Cybrancee Service

I Still Need Help

AI Instant Support Knowledge Base Community Support

How to Use GIT Within the Panel

How to Change the Startup File for Your Bot

How to Change the Language Version

How to Upload Folders

How to Connect Using SFTP

How to Add Additional JavaScript Modules

How to Add Additional Python Modules

How to Upgrade or Downgrade

How to Take Backups of Your Discord Bot

How to Cancel Your Cybrancee Service

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How to Access Plesk

Adding an SSL Certificate

Changing the Upload File Size Limit

Installing WordPress

Changing the WordPress Installation Folder

How to Upgrade or Downgrade

Adding an SPF Record

How to Cancel Your Cybrancee Service

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Minecraft

Debugging Checklist

Have you configured your panel to use the correct version of Minecraft? Guide for Vanilla Guide for Forge Bedrock Versions
Is the Java version you are using compatible with the Minecraft version you are using? Java Version guide
Is your server running out of RAM when starting up? Guide for reducing RAM usage
Is the view distance too large? Anything above 10 can begin causing server-side issues. Guide to change View Distance
Is the simulation distance too large? Anything above 10 can begin causing server-side issues. Guide to change Simulation Distance
Have you tried disabling the Server Watchdog? Guide to disable Server Watchdog
Are any of your mods throwing errors in the console? Guide for using our AI Bot to debug logs
Are you joining your server with IP:PORT (e.g. 123.123.123.123:60001)?
Is the EULA set to TRUE? Guide for EULA
Are you using a cracked / modified client to join your server? Guide for Allowing Cracked Versions of Minecraft
Are the mods you are using compatible with your version of Minecraft?

Palworld

Debugging Checklist

Have you configured your panel to use the correct version of Minecraft? Guide for Vanilla Guide for Forge Bedrock Versions
Is the Java version you are using compatible with the Minecraft version you are using? Java Version guide
Is your server running out of RAM when starting up? Guide for reducing RAM usage
Is the view distance too large? Anything above 10 can begin causing server-side issues. Guide to change View Distance
Is the simulation distance too large? Anything above 10 can begin causing server-side issues. Guide to change Simulation Distance
Have you tried disabling the Server Watchdog? Guide to disable Server Watchdog
Are any of your mods throwing errors in the console? Guide for using our AI Bot to debug logs
Are you joining your server with IP:PORT (e.g. 123.123.123.123:60001)?
Is the EULA set to TRUE? Guide for EULA
Are you using a cracked / modified client to join your server? Guide for Allowing Cracked Versions of Minecraft
Are the mods you are using compatible with your version of Minecraft?

Rust

Debugging Checklist

Have you configured your panel to use the correct version of Minecraft? Guide for Vanilla Guide for Forge Bedrock Versions
Is the Java version you are using compatible with the Minecraft version you are using? Java Version guide
Is your server running out of RAM when starting up? Guide for reducing RAM usage
Is the view distance too large? Anything above 10 can begin causing server-side issues. Guide to change View Distance
Is the simulation distance too large? Anything above 10 can begin causing server-side issues. Guide to change Simulation Distance
Have you tried disabling the Server Watchdog? Guide to disable Server Watchdog
Are any of your mods throwing errors in the console? Guide for using our AI Bot to debug logs
Are you joining your server with IP:PORT (e.g. 123.123.123.123:60001)?
Is the EULA set to TRUE? Guide for EULA
Are you using a cracked / modified client to join your server? Guide for Allowing Cracked Versions of Minecraft
Are the mods you are using compatible with your version of Minecraft?

Game Server

Debugging Checklist

Are any of your mods throwing errors in the console? Guide for using our AI Bot to debug logs

Discord Bot

Debugging Checklist

Does your bot work locally?
Have you specified the correct bot file on the startup page? Changing Discord Bot Start Up File
Does the version of your language match the version that is required? Changing Pterodactyl Egg Version
Have you specified all of your modules / extensions? How to add Additional Python Modules How to add Additional JavaScript Modules
Does your bot output the correct text for the panel to detect its state? Discord Bot Doesn't Show as Online
Does the token you are using for your bot match exactly to the token provided on the Discord Developer Portal?
Are there any error messages in your console? Using Our AI Support Bot

Web Hosting

Debugging Checklist

Have you configured your panel to use the correct version of Minecraft? Guide for Vanilla Guide for Forge Bedrock Versions
Is the Java version you are using compatible with the Minecraft version you are using? Java Version guide
Is your server running out of RAM when starting up? Guide for reducing RAM usage
Is the view distance too large? Anything above 10 can begin causing server-side issues. Guide to change View Distance
Is the simulation distance too large? Anything above 10 can begin causing server-side issues. Guide to change Simulation Distance
Have you tried disabling the Server Watchdog? Guide to disable Server Watchdog
Are any of your mods throwing errors in the console? Guide for using our AI Bot to debug logs
Are you joining your server with IP:PORT (e.g. 123.123.123.123:60001)?
Is the EULA set to TRUE? Guide for EULA
Are you using a cracked / modified client to join your server? Guide for Allowing Cracked Versions of Minecraft
Are the mods you are using compatible with your version of Minecraft?